This document goes through who to contact for different
questions you may have. Please note that this is not a fully comprehensive
list.
IT Department: helpdesk@seu.edu
- Confirming account information
- Any Login difficulties (password and MFA)
- Account updates (phone number, Military status, etc.)
- Name/Address Change - JICS > Forms > On
the left, select General Forums > Select the Name Change Request Forum.
- JICS questions
- Office 360 access requests
- Canvas login questions for MSMS students only
- Obtaining Course Software (SPSS and Adobe
Creative Suite)
- Connecting to the SEU VPN network
- SFNet questions
- On-campus Wi-Fi connection questions
Digital Learning Department: idtsupport@seu.edu
- Help Docs
- Pulse App
- TA/GA request form
- Brainfuse assistance
- Student Acknowledgment (SAAC) questions
- Respondus Lockdown Browser
- Viewing feedback
- ePortfolio questions
- Locating and contacting the instructor
- Course Evaluation questions
- Broken web links
- Accessing past courses or assignments
- Any questions concerning educational tools
(Redshelf, Pearson, McGraw Hill, Cengage, Turnitin, MISsimulation, and
Peregrine)
- EdPuzzle resets
- MyFIRE training information
- File and video assignment submission assistance
- Course due date questions
- Assistance locating the syllabus
- General content questions
- Textbooks questions
- Missing course(s) within MyFire, but are listed
your JICS schedule
Registrar: registrar@eu.edu or Advising: advising@seu.edu
- Registering questions or assistance
- Missing courses in JICS
- Withdrawing or dropping a course
- Transcript questions
- Name and Address Change questions
Dual Enrollment: dualenrollment@seu.edu
- Enrollment questions for those who are Home
Education/Personal Education Plan students
Early SEU: earlyseu@seu.edu
- Enrollment questions with students who are
public and private high school-based students
- Course content questions
SFS (Financial): sfs@seu.edu
- FAFSA
- Financial holds
- Paying My Balance
HR: hr@seu.edu
- Tax forms
- New hire questions
- Payment questions for employees
Housing: campuslife@seu.edu
- Housing application questions
Library: library@seu.edu
- Need help searching the databases
- Writing styles
- Citation center
CC Plus: ccplus@seu.edu
- Register for courses