Student Missing?

  • If students are missing in the Pearson gradebook, this means that the student has not selected a Pearson link in the MyFIRE course.
  • Once the student selects a Pearson link and accepts the End User Agreement, the student will receive access to the Pearson content and then appear in the Pearson gradebook.

Student Access

  • Students receive instant codeless access to Pearson. If prompted with a sign-in page, please guide them not to create an account and refer them to the troubleshooting steps.
  • If students are receiving any errors accessing Pearson, please confirm the following:

Troubleshooting Steps

  • The student is using a desktop or laptop computer. A tablet or phone is not supported.
  • The student is using Chrome. This is the preferred browser for Pearson.
  • They have cleared all cache, cookies, browser history, and restarted their  browser.
  • Please share this browser check link with the student to ensure that the student is running the most up to date browser settings.
  • If the student still requires assistance, please direct them to idtsupport@seu.edu.
  • If available, please have the student provide screenshots of the error and the steps taken prior to receiving the error.

Course Content

  • The content has been created by a course matter expert, therefore cannot be changed by adding or removing content.
  • If you as the instructor would like to provide extra practice, please share the worksheet or website link to the students through the course communication tools (announcements or emails).

Due Dates

  • No due dates are entered on the Pearson side. The students are to follow the dates in the course syllabus and the MyFIRE calendar. Please keep an eye on the students’ grades for unexpected changes.
  • For example, if a student completes the homework after the zero is entered, the zero will be overwritten with the grade from the Pearson assignment.
  • Based on your discretion, you may change the grade back to a zero in the MyFIRE gradebook.
  • All course assignment due dates are set in MyFIRE according to the corresponding week in the syllabus. Students are responsible for meeting the assessment deadlines.

Grant An Extension

  • Extensions or an additional attempt can be granted only on an individual basis for illness, a family need, going out to town, or technical issues.

Enable Access

  • Sometimes students are locked out of their assessments and will need to regain access based upon instructor approval. Typically, students will be locked out for leaving an attempt early, not submitting it, or a weak internet connection.
  • Please refer to the ‘How to Enable Access on a Pearson Attempt’ tutorial for step-by-step instructions.

Pearson Grade Sync

  • Pearson assignment grades are posted automatically in the MyFIRE gradebook using Pearson grade sync.
  • Please email idtsupport@seu.edu if grades are not syncing after 24 hours.

Students Locked Out of Course

  • Sometimes students are locked out of the course due to an unsubmitted assessment in a previous or same course. When this happens, please have the student provide you with a screenshot or request them to email idtsupport@seu.edu for assistance.

 

If any further assistance is needed, please reach out to idtsupport@seu.edu.